ITGS              DUE DATE: 5-Nov-12

Area of Impact: Business and Employment

• A major telecommunications company is setting up a call center room with 100 terminals using a thin-client approach. A thin client is a network computer without a hard disk drive with limited storage and processing capabilities. This computer typically will only contain what is necessary to connect to a network and start up a web browser. Storage and most processing occurs on the server. The company is also considering introducing monitoring software to gain information about the productivity of the employees.

•(a) Identify two components of the thin client computer that are needed to enable it to be part of a network. 

•(b) Describe two features of a client/server network. 

•(c) Explain why a change to a thin-client approach could be beneficial for the call center. 

•(d) Evaluate the usefulness of information collected from network monitoring systems to assess the productivity of employees.